Shipping Policy

Thanks for shopping with Nolvemi! Here's what to expect after you place your order.

Processing time. Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding holidays). You'll get an order confirmation email right away, then a shipping confirmation with your tracking number once your order is on its way.

Delivery time. Our products ship from international fulfillment centers. Once dispatched, orders usually arrive within 7–12 business days, so you can expect your order about 8–14 business days after you place it. These are estimates, and delivery can occasionally take longer because of customs, carrier delays, weather, or busy holiday periods.

Shipping costs. Any shipping costs are shown at checkout before you pay. We ship to all countries available at checkout.

Tracking. Tracking can take a few days to show updates after your order ships, so don't worry if you don't see movement right away. If you order more than one item, they may ship separately and arrive in different packages.

Delays. If your order can't be dispatched within the time above, we'll email you with an updated estimate and give you the option to cancel for a full refund.

Customs, duties, and taxes. Because orders ship internationally, your package may be subject to import duties, taxes, or customs fees depending on your country. These charges are set by your local customs authority and are the customer's responsibility.

Address changes. Please double-check your shipping address at checkout. If you need to change it, email us within 12 hours of placing your order. We can't change the address once an order has shipped, and we're not responsible for orders sent to an incorrect address entered at checkout.

Lost or missing packages. If tracking says your package was delivered but you can't find it, check around your home and with neighbors. Then contact us within 7 days and we'll help you follow up with the carrier. If your order hasn't arrived within 30 days of dispatch, contact us and we'll send a replacement or give you a full refund.

Questions? Click on the contact button and put in your email